Shadow lets you know what's going on

You can't fix what you don't know, so you need to know exactly what is happening in your business. Shadow QC gives you the tools to enable you to manage your compliance programs, to ensure that all locations are keeing up company standards and procedures, and giving a consistent experience for your customers. Shadow QC lets you manage your brand.

Shadow QC

You have business standards - for product, stock, marketing, service, premises. Your area managers visit the locations regularly, and bring back a lot of reports and information. But how useful is it? How can you use it to improve your business?

With Shadow Quality Compliance you can design and create programs to manage compliance with company standards in any part of your business. You decide what you want to measure, where and when it has be done, then create and manage the program to get and analyse the information. With Shadow QC you can:

  • Create checklists and questionnaires.

  • Design results and graphs.

  • Assign people and location visits.

  • Collect information online or on handheld.

  • Manage and analyse results online.

  • Performance Monitoring.

  • Objective Setting.

  • Competitive Analysis.

  • Supply Chain Analysis.

  • Measured feedback from locations.

Getting Started

With Shadow QC you can be up and running in a couple of weeks. We take your current standards and procedures and turn them into online checklists and questionnaires. We load up information about your locations, organisational structure and people. We show you how it all works and train your people to manage it themselves. No special IT skills are required - as long as you can use MS Word you will have no trouble using Shadow QC.

Flexibility

We know that your business is changing all the time and so will your compliance program. We know you need a flexible system where you can make modifications and add to as your business expands.

Shadow QC is the most flexible system you can imagine. It has been designed so that no matter what changes and additions you make they can be done quickly and easily, and integrated with your current data. We make sure that no information is ever made redundant.

Easy to Use

Shadow QC's easy 'point and click' tools let you analyse the in the way most meaningful to you. Do you want to see how NSW compares with Queensland? Country with metro? Owners with managers? Profitablility with compliance? Whatever you decide, Shadow QC gives you the information you need to activate real changes in management of your quality standards.

No IT Hassles

Promise! We look after everything. We host your information at a world-class data centre, and you can access it anytime. All you need is an Internet connection. Which means that there is nothing for you to buy or install; and no need for expensive IT people!

Your information is presented on a website that looks and feels like your own, and your managers or franchisees can have password access to different levels of information, all under your control. Oh, and the IT buzz words - Shadow QC is fully customisable and scaleable. You can configure it to show your locations, your company structure, your personnel. And no matter how large your company grows, how many programs you have, how complex your structure becomes Shadow QC can handle it. It grows as you grow.

No More Guessing

Your business information is in one central place accessible anywhere anytime, with online tools to graphically display and analyse your business operations and performance. You can see trends, check your hunches, drill down, roll up. Shadow QC gives you the business information you need, organized the way you decide, presented in the way you want. With Shadow you see exactly what is going on in your business.