Compliance Programs and Shadow Shopper

Shadow Shopper led the way in using technology to provide a great shadow shopping service. But when talking to our customers and listening to their needs we realized that shadow shopping was only part of the solution.

There were many things that directly affected the customer that the customer just couldn't see.

Compliance with company standards to provide a consistent customer experience was the problem. It needed a solution. It needed Shadow QC.

Shadow QC

If you have more than 10 locations then you need an automatic, formalised system to manage compliance with company standards and procedures. Shadow QC manages your compliance program, so that you see what is going on in all of your locations.

The Shadow Model

All Shadow products and services work together to give a complete view of what is actually happening.

• Shadow QC - check things actually look like they should look.
  
  

• Shadow Shopper - check customers really experience what they should experience.
  
  

• Shadow Surveys - check customers really expect what you think they expect.
  
  

All Shadowsystems are available as 'Software as a Service' which means that you have no software to install or support and no need for any additional hardware. Everything is available over the Internet, anywhere anytime.We would love to give you a demonstration of the systems, and show how they could benefit your business. We can set you up with access to a demonstration system so that you can try it for yourself.

Why Shadow?

• Lower Costs : No development, purchase or installation costs. One monthly fee per location covers everything.
  
  

• Time to Deployment : No development time is needed - the system is already there. You will be up and running within a few weeks.
  
  

• Automate Current Processes : You don't need to start from scratch. We use your current processes, so you don't need to develop or change operations.
  
  

• Future Proof : We know you will want to change and add things as you develop. QC's flexibility and scaleability ensures that your compliance program can grow with your business.
  
  

With Shadow QC your compliance program becomes an integral part of your business, ensuring your brand is protected and giving you the tools to improve and enhance your operations.

Quality in a service or product is not what you put into it. It's what the customer gets out of it.
Peter Drucker

Quality means doing it right when no-one is looking.
Henry Ford

If you don't look after your customers someone else will.
Unknown

If you make customers unhappy in the real world they might each tell 6 friends. On the Internet they can each tell 6,000 friends.
Jeff Bezos

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allessandra

Do what you do so well that they will want to see it again and bring their friends.
Walt Disney

Repeat business or behavior can be bribed. Loyalty has to be earned.
Jane Robinson

In business you get what you want by giving other people what they want.
Alice MacDougall

Although your customers won't love you if you give bad service, your competitors will.
Kate Zabriskie

Here is a simple but powerful rule - always give people more than what they expect to get.
Nelson Boswell

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter

You don't earn loyalty in a day. You earn loyalty day-by-day.
Jeffrey Gitomer