Shadow QC : What We Do

You can't fix what you don't know, so you need to know exactly what is happening in your business. Shadow QC is a system to manage your standards compliance programs, so that you know that all locations are keeping up company standards and procedures.

Business Information

Your area managers visit your locations regularly, and bring back a lot of reports and information. But how useful is it? Does it let you know what is actually happening? Can you use it to improve your business?

Compliance Program

With Shadow QC you can design and implement your own programs to manage compliance with company standards in any part of your business. You decide what you want to measure, where and when it has be done, then create and manage the program to get and analyse the information. With Shadow QC you can:

Setting Up A Compliance Program

With Shadow QC you can be up and running in two weeks. We take your current standards and procedures and turn them into online checklists and questionnaires.

We upload information about your locations, organisational structure and people. We show you how it all works and train your people to manage it themselves. No specialist IT skills are required - as long as you can use Word you will have no trouble using Shadow QC.

Flexibility

We know that your business is changing all the time and you need a flexible compliance prorgam. Modifications are easy with Shadow QC, integrated with your current data. We make sure that no information is ever made redundant. Shadow QC is scaleable so as your business expands your program can too.

Easy to Use

Shadow QC's easy 'point and click' tools let you analyse the in the way most meaningful to you. Do you want to see how NSW compares with Queensland? Country with metro? Owners with managers? Profitablility with compliance? Whatever you decide, Shadow QC gives you the information you need to activate real changes in management of your quality standards.

No IT Hassles

We promise! We look after everything. We host your information at a world-class data centre, and you can access it anytime. All you need is an Internet connection. Which means that there is nothing for you to buy or install, and no need for expensive IT people!

Your information is presented on a website that looks and feels like your own, and your managers or franchisees can have password access to different levels of information, all under your control.

Shadow QC is fully customisable and scaleable, so no matter how large your business grows Shadow QC can handle it.

No More Guessing

Your business information is in one central place accessible anywhere anytime, with online tools to graphically display and analyse your business operations and performance. You can see trends, check your hunches, drill down, roll up. Shadow QC gives you the business information you need, organized the way you decide, presented in the way you want. With Shadow you see exactly what is going on in your business.

Quality in a service or product is not what you put into it. It's what the customer gets out of it.
Peter Drucker

Quality means doing it right when no-one is looking.
Henry Ford

If you don't look after your customers someone else will.
Unknown

If you make customers unhappy in the real world they might each tell 6 friends. On the Internet they can each tell 6,000 friends.
Jeff Bezos

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allessandra

Do what you do so well that they will want to see it again and bring their friends.
Walt Disney

Repeat business or behavior can be bribed. Loyalty has to be earned.
Jane Robinson

In business you get what you want by giving other people what they want.
Alice MacDougall

Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
Donald Porter