Shadow QC : Quality Compliance

Your brand is your major business asset. It's what your customers recognise and why they do business with you.

Your customers expect the same product, the same service, the same experience whether they are in Sydney, Melbourne, Perth or overseas. And that requires compliance.

Protecting your Brand

Protecting your brand with a compliance program is essential. It protects your asset and ensures it keeps its value. If you have a winning formula, replicated perfectly at all your locations, then customers know that when they visit your business they will have the experience they want every time.

A Consistent Customer Experience

Your brand creates your customers' expectations. They expect what it promises every time at every location. If your products and services vary, and your customer experience is noticeably different then you will not have a strong, identifiable brand. And that affects the value of your business.

It's a major challenge for a business to manage their brand and create consistency in their operations and customer experience. A compliance program is necessary to make sure that standards are being adhered to. If you have a winning formula you need to know that it stays that way. You don't want your brand to lose the very things that define it and have contributed to its success.

Compliance Program

You wouldn't dream of operating your business without a financial system, but your business is more than finances. It is your customers, your product and your service. You need a compliance system to manage that, to make sure that everything is happening the way it's meant to. That your customers are getting the service they want That your products are meeting their needs. That your premises are up to standard. That your processes and procedures are being followed.

Shadow QC

You have many business standards - product, stock, marketing, service, premises. You regularly audit your locations to check that these standards are being kept up. You gather compliance data. But how useful is the information you get? And how can you use it to improve your business?

This is where Shadow QC comes in. It enables you to manage your quality compliance.

You decide what you want to measure, where and when it will be done, then create and manage programs to get and analyse the information. Your people do the checks, input their findings directly through a laptop, PC or handheld device such as a blackberry. You decide who has access to what information and how the information is displayed.

Shadow QC's simple 'traffic light' system lets you see at a glance what's going well, and where the problem areas are. Quick and simple, to give you the information for you manage your business.

Information Overload

Too much information is as bad as not enough. The right information, in right place at the right time is what you need. Shadow knows this; we won't add to your information overload. You need high level information at a glance, easy to use tools to analyse it, create graphs, see trends, check your hunches. Everything you need to keep your finger on the pulse of your business.

We don't just give you the results - your information is in one place, always securely accessible over the Internet on a website that looks exactly like an extension of your own business website. You have the tools to analyse it any way you wish, and even upload other information to the analysis. For example, if you have information on store turnover why not see how it correlates to customer service scores? Or if profitability relates to compliance with company procedures?

Managed Service

We look after everything. Shadow QC runs on our servers at a world-class data centre. It's available 24/7. You don't need to buy a system, install software and hire IT people. It's up and running, available to you any time you want it. All you need is access to the Internet and your information is at your fingertips.

Shadow Organisation

Company standards, customer service, consumer expectations - the cost of not meeting these can be high, and irreparably harm your business. That's where the Shadow Organisation comes in. With our systems you have a 360° view of what is happening in your business.

Quality standards? Shadow QC lets you manage that. Customer service? Shadow Shopper gets you the information. What do your customers want? Shadow Surveys finds out.

Business information presented in the way you decide, organized the way you want reflecting your company and your operations. Shadow Organisation gives you great tools and great service. It's unlike anything else available in Australia. Naturally, everything is online. We are leaders in using technology, and Shadow systems are unique and only available to our customers.

HACCP

HACCP provides endorsement and certification accreditation for 'food safe' equipment, machinery, supplies and service.

HACCP uses Shadow QC to manage its food safety audits

With Shadow you know exactly what is happening in your business.