Your brand creates your customers' expectations. If your products and services vary, and your customer experience is
noticeably different then its not a strong, identifiable brand.
Consistent Customer Experience
If you have a winning formula you need to know that it stays that way. You don't want your brand to lose the very things that define
it and have contributed to its success. Managing your brand to create consistency in operations and customer experience is essential.
Compliance Program
You wouldn't dream of operating your business without a financial system. But what about the non-financial areas? Your business depends on your
customers, your product and your service. A compliance system will look after this side of the business and make sure that everything is happening the way it's meant to.
Your customers are getting the service they want. Your products are what they expect. Your premises are up to your standards. Your processes and procedures are being followed.
Shadow QC
You have business standards, for product, stock, marketing, service and premises. You regularly audit your locations to check these
standards. You gather compliance data. But how useful is the information you get from the audits? Can you use it to improve your business?
Shadow QC enables you to manage your quality compliance. To make sure that the data collected is what you need, and to make sense of the data you collect.
You decide what you want to measure, where and when it will be done, then create and manage programs to get and analyse
the information. Your people do the checks, input their findings directly through a laptop, PC or handheld device such as a blackberry.
You decide who has access to what information and how the information is displayed.
Shadow QC's 'traffic light' system lets you see at a glance what's going well, and where the problem areas are. Quick and simple,
to give you the information you need to manage your business.
Escape Information Overload
Too much information is as bad as not enough.
The right information, in right place at the right time is what you need. Shadow knows this;
we won't add to your overload. You need high level information at a glance, easy to use tools to analyse it, create graphs, see trends,
check your hunches. Everything you need to keep your finger on the pulse of your business.
Your information is always securely accessible over the Internet on a website that looks like an extension of your own business website.
You have the tools to analyse it any way you wish, and upload
other information to the analysis. For example, if you have information on store turnover why not see
how it correlates to customer service scores? Or if profitability relates to compliance with
company procedures?
Managed Service
We look after everything. Shadow QC runs on our servers at a world-class data centre. It's available 24/7. You don't need to
buy a system, install software or hire IT people. It's up and running, available to you any time you want it. All you need is access to
the Internet and your information is at your fingertips.
Shadow Organisation
Company standards, customer service, consumer expectations - the cost of not meeting these can be high.
That's where the Shadow Organisation comes in. With our systems you have a 360° view of what is happening in your business.
Quality compliance? Shadow QC lets you manage that.
Customer service? Shadow Shopper gets you the information.
What your customers want? Shadow Surveys finds out.
Shadow QC presents your business information the way you decide, organized the way you want reflecting your company
and your operations. It's unlike anything else available in Australia. Naturally, everything is online.
Shadow Organisation are leaders in using technology. Shadow systems, all developed in house, are unique and only available to our customers.
HACCP
HACCP provides endorsement and certification accreditation for 'food safe' equipment, machinery, supplies and service.
HACCP uses Shadow QC to manage its food safety audits
With Shadow you know exactly what is happening in your business.
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