Shadow QC : Quality Compliance

Your brand is your major business asset. It's what your customers recognise and why they do business with you. A winning formula, replicated perfectly at all your locations, and customers know that when they visit your business they will have the experience they want - every time.

Protecting your Brand

Protecting your brand with a compliance program is essential. It protects your asset.

Your brand creates your customers' expectations. If your products and services vary, and your customer experience is noticeably different then its not a strong, identifiable brand.

Consistent Customer Experience

If you have a winning formula you need to know that it stays that way. You don't want your brand to lose the very things that define it and have contributed to its success. Managing your brand to create consistency in operations and customer experience is essential.

Compliance Program

You wouldn't dream of operating your business without a financial system. But what about the non-financial areas? Your business depends on your customers, your product and your service. A compliance system will look after this side of the business and make sure that everything is happening the way it's meant to. Your customers are getting the service they want. Your products are what they expect. Your premises are up to your standards. Your processes and procedures are being followed.

Shadow QC

You have business standards, for product, stock, marketing, service and premises. You regularly audit your locations to check these standards. You gather compliance data. But how useful is the information you get from the audits? Can you use it to improve your business?

Shadow QC enables you to manage your quality compliance. To make sure that the data collected is what you need, and to make sense of the data you collect.

You decide what you want to measure, where and when it will be done, then create and manage programs to get and analyse the information. Your people do the checks, input their findings directly through a laptop, PC or handheld device such as a blackberry. You decide who has access to what information and how the information is displayed.

Shadow QC's 'traffic light' system lets you see at a glance what's going well, and where the problem areas are. Quick and simple, to give you the information you need to manage your business.

Escape Information Overload

Too much information is as bad as not enough. The right information, in right place at the right time is what you need. Shadow knows this; we won't add to your overload. You need high level information at a glance, easy to use tools to analyse it, create graphs, see trends, check your hunches. Everything you need to keep your finger on the pulse of your business.

Your information is always securely accessible over the Internet on a website that looks like an extension of your own business website. You have the tools to analyse it any way you wish, and upload other information to the analysis. For example, if you have information on store turnover why not see how it correlates to customer service scores? Or if profitability relates to compliance with company procedures?

Managed Service

We look after everything. Shadow QC runs on our servers at a world-class data centre. It's available 24/7. You don't need to buy a system, install software or hire IT people. It's up and running, available to you any time you want it. All you need is access to the Internet and your information is at your fingertips.

Shadow Organisation

Company standards, customer service, consumer expectations - the cost of not meeting these can be high. That's where the Shadow Organisation comes in. With our systems you have a 360° view of what is happening in your business.

• Quality compliance? Shadow QC lets you manage that.

• Customer service? Shadow Shopper gets you the information.

• What your customers want? Shadow Surveys finds out.

Shadow QC presents your business information the way you decide, organized the way you want reflecting your company and your operations. It's unlike anything else available in Australia. Naturally, everything is online. Shadow Organisation are leaders in using technology. Shadow systems, all developed in house, are unique and only available to our customers.

HACCP

HACCP provides endorsement and certification accreditation for 'food safe' equipment, machinery, supplies and service.

HACCP uses Shadow QC to manage its food safety audits

With Shadow you know exactly what is happening in your business.

Quality in a service or product is not what you put into it. It's what the customer gets out of it.
Peter Drucker

Quality means doing it right when no-one is looking.
Henry Ford

If you don't look after your customers someone else will.
Unknown

If you make customers unhappy in the real world they might each tell 6 friends. On the Internet they can each tell 6,000 friends.
Jeff Bezos

Being on par in terms of price and quality only gets you into the game. Service wins the game.
Tony Allessandra

Do what you do so well that they will want to see it again and bring their friends.
Walt Disney

Repeat business or behavior can be bribed. Loyalty has to be earned.
Jane Robinson

In business you get what you want by giving other people what they want.
Alice MacDougall

Although your customers won't love you if you give bad service, your competitors will.
Kate Zabriskie

Here is a simple but powerful rule - always give people more than what they expect to get.
Nelson Boswell